At Sam Kitchenware, we are committed to providing quality products and ensuring customer satisfaction. Our warranty policy outlines the terms and conditions under which we offer repair or replacement services for products that may have manufacturing defects or other issues within the warranty period.
Warranty Period
The warranty period for Sam Kitchenware products varies depending on the product category. Please check the specific warranty period applicable to your product, as outlined in the product documentation or on our website. Typically, our products are covered for a period of one year from the date of purchase.
What the Warranty Covers
Manufacturing defects in materials and workmanship.
Defects that affect the normal functionality of the product.
Repairs or replacements are provided for items found to have valid warranty claims.
What the Warranty Does Not Cover
Damage due to normal wear and tear.
Damage caused by misuse, abuse, or improper handling.
Alterations, modifications, or unauthorized repairs performed by a third party.
Damage resulting from accidents, exposure to extreme conditions, or environmental factors.
Consumable parts, such as batteries or non-durable items.
How to Claim Your Warranty
To make a warranty claim, please follow these steps:
- Contact Sam Kitchenware Customer Support: Reach out to our customer service team at [email protected] or visit our website to initiate a claim. You will need to provide proof of purchase, such as a receipt or order confirmation
- Describe the Issue: Provide a clear description of the defect, along with photos or videos if possible, to help us assess the problem.
- Wait for Evaluation: Our team will review your claim to determine whether it is eligible for warranty coverage. We may request additional information or the return of the product for further inspection.
Repair or Replacement Process - If your claim is approved, Sam Kitchenware will, at its discretion, either repair or replace the defective product. If the product is no longer available, we may offer a similar model as a replacement or provide a refund.
Limitations of Liability
Our liability is limited to the repair or replacement of the product under warranty. Sam Kitchenware is not responsible for any incidental, indirect, or consequential damages arising from the use or inability to use the product.
Additional Information
Please retain your proof of purchase and this warranty policy for reference. The warranty is non-transferable and applies only to the original purchaser. Warranty claims for products purchased from unauthorized sellers may not be honored.